Shipping policy
Shipping Policy
At LUSAURA, we want to make your shopping experience as simple and transparent as possible. Please review the information below regarding order processing, shipping, tracking, and delivery.
Order Processing
Orders require processing before shipment. Processing times may vary depending on the product, order volume, weekends, holidays, and other circumstances.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Times
Delivery times vary depending on the product, destination, fulfillment location, and shipping carrier. Estimated delivery information may be provided during checkout or in your shipping confirmation.
Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, holidays, customs processing, or other circumstances outside our control.
Multiple Packages
Because some products may be fulfilled from different locations, an order containing multiple items may arrive in separate packages and at different times. When available, tracking information will be provided for each shipment.
Tracking Your Order
Once tracking information becomes available, it will be sent to the email address provided with your order. Please allow time for the carrier to update tracking information after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address, contact us as soon as possible at info@lusaura.co. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Delayed, Lost, or Missing Packages
If your tracking information shows an unusual delay or your package has not arrived within the expected delivery period, please contact us at info@lusaura.co so we can review the situation and help determine the appropriate next steps.
If tracking shows a package as delivered but you cannot locate it, please check around the delivery location and with household members or neighbors before contacting us.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at info@lusaura.co with your order number and photos showing the issue.
For information regarding returns and refunds, please review our Return & Refund Policy.
International Shipping
International shipping availability, costs, customs duties, taxes, and delivery times may vary by destination. Any applicable shipping options and charges will be displayed at checkout when available.
Contact Us
If you have questions about your shipment or order, contact us at: